MSLs need fast, accurate, and compliant answers in the field - but medical knowledge is fragmented across asset evidence packs, slide decks, publications, and internal documents.
Instant answers, on‑edge
Give MSLs immediate, asset-specific Q&A grounded in approved evidence - reducing time spent searching and improving responsiveness in the field.
100% traceable responses
Every claim is source-linked with an auditable run record (what was retrieved and used), enabling compliant review and easier governance.
2× faster medical workflows
Automate repetitive tasks like form completion and standardized summaries to speed up med‑info follow-ups and capture consistent field insights.
How it works
1
Build an asset evidence pack - consolidate approved content (label, SmPC, publications, clinical summaries, FAQs, congress materials) into a governed knowledge base with versioning and access control.
2
Deploy governed MSL chatbots - expose secure, on-demand Q&A assistants per asset/indication, configured with guardrails (approved scope, tone, disclaimers) and retrieval grounded in the evidence pack.
3
Answer with traceable, explainable outputs - every response is source-linked to the underlying passages, with reasoning/explanations and a full run record (what the agent saw, retrieved, and used).
4
Operationalize workflows (forms, follow-ups, reporting) - generate responses directly into structured forms (e.g., med info intake, congress reports), capture Q&A logs, and escalate complex questions with a complete audit trail.
Asset-governed assistants: one chatbot per evidence pack with strict scope control to reduce off-label risk and keep responses aligned with approved content.
Run records / “stack trace” auditability: detailed logs of retrieval, sources, and steps taken for compliance, review, and continuous improvement.